Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through kindersites.com, our contact and enquiry forms, email, WhatsApp, telephone communications and our Stripe-hosted checkout.

It also applies to information supplied by customers while we prepare, customise, install or support a KinderSites website.

2. Information We Collect

Information you provide to us

We may collect information that you voluntarily provide, including:

• Your name and job title
• Your school or business name
• Your email address and telephone number
• Your country, location and business address
• Information submitted through our contact form
• Messages sent through email, WhatsApp or telephone
• Order, billing and transaction information
• Your school’s logo, branding, photographs and website content
• Information needed to customise, prepare or deliver your website
• Feedback, questions and support requests

Payment information

Payments are processed through Stripe. When you continue to Stripe’s checkout, Stripe may collect your payment-card information, billing details, contact details and transaction information. KinderSites does not directly store your complete payment-card number or security code.

Stripe processes personal information under its own terms and privacy practices. You can review the Stripe Privacy Policy .

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• Your Internet Protocol address
• Browser and device type
• Operating system
• Pages visited and approximate visit times
• Referring website or source
• Cookie preferences and consent records
• Technical information used for security and website operation

3. How We Use Personal Information

We may use personal information to:

• Respond to questions and enquiries
• Communicate with prospective and existing customers
• Prepare quotations and explain our services
• Process orders and confirm payments
• Provide, customise, install and deliver KinderSites websites
• Provide agreed support, SEO guidance or promotional content
• Maintain business, accounting and transaction records
• Prevent fraud, misuse and security incidents
• Improve our website, services and customer experience
• Comply with legal, tax, regulatory and contractual obligations
• Establish, exercise or defend legal claims

We will not sell or rent your personal information to third parties.

4. Legal Grounds for Processing

Depending on your location and the circumstances, we may process personal information on one or more of the following grounds:

• To take steps requested by you before entering into a contract
• To perform a contract with you or your organization
• To comply with legal and regulatory obligations
• For our legitimate business interests, provided those interests do not override your rights
• With your consent, where consent is required

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Cookies and Similar Technologies

KinderSites uses cookies and similar technologies required for basic website functionality, security and remembering your privacy choices. Optional cookies may also be used to understand how visitors use the website or to provide additional functionality.

Where required, optional cookies will not be activated until you provide consent. You can use the cookie banner to accept, decline or adjust your preferences.

You can also remove or block cookies through your browser settings. Blocking essential cookies may affect parts of the website.

6. How We Share Information

We may share personal information only where reasonably necessary with:

• Stripe for payment processing and fraud prevention
• Website hosting, security and technical-service providers
• Email and communication providers
• WhatsApp when you choose to communicate through WhatsApp
• Professional advisers such as accountants or legal advisers
• Authorities where disclosure is legally required
• A purchaser or successor if our business or relevant assets are sold, reorganized or transferred

Service providers may process information only for the services they provide or as otherwise permitted by applicable law.

7. International Data Transfers

KinderSites operates from Thailand and serves customers in different countries. Personal information may therefore be processed in Thailand or in other countries where our service providers operate.

Some of those countries may have different data-protection rules from your country. Where required, we use appropriate contractual, organizational or legal safeguards for international transfers.

8. School Content and Children’s Information

KinderSites provides a ready-built website system for owners and directors of privately owned kindergartens, preschools and nurseries. Our website system and optional support are intended for school decision-makers and are not directed at children.

Customers may provide school photographs or content containing children while requesting website customisation. The customer is responsible for ensuring that it has the necessary permission, consent and legal authority to provide and publish that material.

Customers should not send unnecessary confidential information about children, medical records, identification documents or other sensitive child information through our general contact form, email or WhatsApp.

If you believe that personal information about a child has been provided to us without proper authorization, contact us so that we can investigate and take appropriate action.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining transaction records, responding to enquiries and meeting legal, accounting, tax and regulatory obligations.

Retention periods may vary according to the type of information, the customer relationship, contractual requirements, legal obligations and the need to establish or defend legal claims. Information that is no longer required will be deleted, anonymized or securely restricted where reasonably possible.

10. Information Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

However, no website, transmission method or storage system can be guaranteed to be completely secure. You should avoid sending passwords, complete payment-card information or unnecessary sensitive information through our contact form, email or WhatsApp.

11. Your Privacy Rights

Depending on the laws that apply to you, you may have the right to:

• Ask whether we process your personal information
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request a portable copy of eligible information
• Lodge a complaint with an applicable data-protection authority

These rights may be subject to legal limitations or exceptions. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices are controlled by their own policies, and KinderSites is not responsible for how those third parties collect or use information.

We encourage you to review the privacy policy of any external service before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal obligations or data-handling practices change. The latest version will be published on this page with a revised effective date.

Material changes may also be communicated through the website or directly to affected customers where appropriate.